Refund Policy

Last Updated: 22/04/2025

At Nwanda Consultancy, we are dedicated to providing high-quality financial services. Our refund policy ensures clarity and fairness for both our clients and us.

1. General Policy

Once a service agreement has been confirmed, payments for services rendered are generally non-refundable. However, we understand that situations may arise, and we strive to offer flexibility where possible.

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2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Not Rendered: If a service has been paid for but not delivered (e.g., incomplete consultancy or services that have not been initiated), a refund may be issued.

• Overpayment: If an overpayment has been made, we will process a refund for the excess amount.

• Exceptional Circumstances: If you believe a refund is warranted due to extraordinary circumstances, please contact us to discuss your case.

Refund requests must be made in writing within 7 business days of the payment date for consideration.

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3. Non-Refundable Services

Certain services, such as those that involve the filing of taxes, completion of a project, or business consultations that have been completed, are non-refundable once the work has been initiated or delivered.

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4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and contact information

• Service details (date of service, type of service, and payment receipt)

• The reason for the refund request

Refund requests can be sent to:
📧 info@nwandaconsultancy.com
📞 +971-523759538

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5. Processing Time

Once a refund request is reviewed and approved, we will process the refund within 14 business days. Refunds will be issued through the original payment method, unless otherwise agreed upon.

6. Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the revision date will be updated accordingly.